Got questions? You’re not alone. Here’s everything you need to know before booking your clean with Durham Clean Co.

Services Bundle

Our services are closed on weekends. If you need to book a Move-In or Move-Out clean, please schedule it during the week.

Feeling like your home needs a fresh start? The Reset Bundle is our deep clean — perfect for homes that haven’t had a professional clean in 30+ days, or if you just want a deeper clean than usual. Some clients add this once a month to complement their regular cleanings.
Offered as an add-on to our standard Refresh Bundle.

The Refresh Bundle is our standard maintenance clean — the base price shown when booking. It’s great for regular upkeep and keeping your space fresh. One load of laundry is included.
For a deeper clean or if you’re moving in or out, you can add a Reset or Transition Bundle at checkout.

The Transition Bundle is a detailed move-in or move-out clean for empty homes with utilities on. It’s perfect for starting fresh or handing over the keys with confidence. This clean includes 1 fridge and 1 oven clean.
Offered as an add-on to our standard Refresh Bundle.

The Flow Bundle is our standard clean delivered on a recurring schedule — designed for weekly, bi-weekly, or monthly upkeep. One load of laundry is included.
Save 20% on weekly, 15% on bi-weekly, and 10% on monthly cleanings.

Click “Book Now” in the header or call us at 365-360-6122. A “How to Book” video is coming soon — stay tuned!

We currently serve:

    • West Durham: Pickering, Ajax
    • Central Durham: Whitby, Oshawa
    • East Durham: Courtice, Bowmanville

Not listed? Call 365-360-6122 — we may still be able to accommodate you.

We try to avoid fees, but we reserve each time slot just for you. To help us stay on track, please make any changes by 3 PM the day before your appointment to avoid a $75 late cancellation fee.

Since we clean multiple homes daily, we provide a 2-hour arrival window to allow for flexibility. Special requests? Let us know — we’ll do our best!

We’ll do our best to send the same insured, background-checked cleaner. While not guaranteed, we aim for consistency whenever possible.

Only if necessary. If your home’s condition differs from what was shared at booking, we may adjust the quote. You’ll be notified within 15 minutes of arrival and we’ll get your approval before starting.
Tip: If it’s been over 30 days since your last professional clean, choose the Reset Bundle to avoid any surprise charges.

Nope! You can be home or leave access instructions (lockbox, key, etc.) — whatever’s easiest.

We bring our own professional-grade supplies. If you’d like us to use something specific, just let us know when booking.

Please tidy up any clutter so we can clean more efficiently. If you booked laundry with your Refresh or Flow Bundle, please sort one load and leave it in a basket by the washing machine.

If we can’t access your home at the scheduled time, we’ll wait up to 30 minutes. If we’re still unable to enter, a $75 lockout fee may apply to cover our cleaner’s time and keep our schedule fair for other clients.

We love furry friends, but it helps if they’re secured in another room or area so we can clean safely and thoroughly.

For safety reasons, we do not clean blood, feces, vomit, urine, or remove deceased animals unless this has been discussed and agreed upon in advance. Biohazard conditions may result in extra fees.

We place a temporary hold 48 hours before your appointment. Your card is only charged after your cleaning is complete.

We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, the booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe, which uses its own 256-bit security protocol. No credit card numbers are stored in our system — only a secure token that allows us to charge the card. Rest assured, we take security very seriously.

Call us within 24 hours and we’ll make it right — that’s our 100% Satisfaction Guarantee. Fix-it visits are typically completed within two days of your original clean.

To honor our guarantee, we ask that:

  • Our team has enough time to complete the clean
  • You report issues within 24 hours
  • No other service providers are in the home during the cleaning
    This ensures we can give your space the full attention it deserves.

Still have questions? Contact us or Book Now — we’re happy to help!