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Yes, Durham Clean Co. is fully insured. We carry comprehensive insurance coverage, including general liability and workers’ compensation, to protect both our clients and employees. This ensures that in the unlikely event of an accident or damage during our services, all parties are safeguarded.

At Durham Clean Co., we prioritize your peace of mind. All our cleaning professionals undergo a thorough background check and are personally interviewed by the owners. We believe our team is our greatest asset, which is why we maintain very high standards—only about 10% of applicants are selected to join Durham Clean Co.

At Durham Clean Co., we work with independent professional cleaners who specialize in residential cleaning. Your peace of mind is our top priority, which is why we have strict hiring standards—only 1 out of approximately 100 job applicants is hired!

We only select cleaners we would trust in our own home. Our team is made up of reliable, hardworking professionals who take pride in their work and go above and beyond to deliver exceptional service. We are committed to hiring individuals who genuinely care about providing outstanding customer service and maintaining the highest cleaning standards.

• For added security and peace of mind, all our cleaners are fully insured.

Yes! Every cleaner must pass a thorough criminal background check before joining Durham Clean Co.

We take your home’s security seriously and only work with cleaners who meet our strict hiring criteria.

We offer flexible access options for your convenience:

• Be home to let the cleaners in
• Leave a key in a secure location (lockbox, concierge, etc.)
• Provide a door code or smart lock access

• Home Security: If you have a home alarm system, you can either provide us with a temporary guest code or turn it off on the day of service. If the code changes, please update our office before your next cleaning to ensure seamless access.

All access details remain confidential and are only used for your scheduled appointment.

At Durham Clean Co., we want you to be 100% happy with your service.

• Not satisfied? Let us know within 24 hours, and we’ll work to resolve any concerns. While we don’t offer refunds, we’re committed to making things right.

• Accidental damage? Our cleaners are careful, but if something happens, we’ll notify you and take responsibility. We will repair, replace, or reimburse when necessary. If needed, an insurance claim will be filed as a last resort.

• Preventing Accidents: Please store valuables and fragile items before your cleaning. Let us know about any delicate fixtures so we can take extra precautions.

Durham Clean Co. is not responsible for pre-existing damage, normal wear and tear, or items we weren’t informed about.

We take security seriously and use industry-standard protections to keep your payment details safe:

• Secure Website: Our booking page is protected by advanced encryption for data security.
• Trusted Payments: We process all transactions through Stripe, a leading secure payment processor.
• No Stored Card Details: We never store your credit card number—only a secure token is used for processing payments after service is completed.
• Recurring Cleanings: For recurring clients, payments are automatically processed after each completed service using the secure token.

Your privacy and security are our top priority.

We are happy to provide a free re-cleaning of any specific area you were not satisfied with. However, refunds are not issued once a cleaning has been completed.

We proudly serve the entire Durham Region, including Ajax, Brock, Clarington, Oshawa, Pickering, Scugog, Uxbridge, Whitby, and surrounding areas.

We determine our pricing based on the number of rooms and the total square footage of your home. On our booking page, you can select these details and see the price instantly. Additionally, you have the option to add any extra services you may need, such as oven or window cleaning, to customize your cleaning experience.

Yes, we provide all necessary cleaning supplies, products, and equipment. However, if you prefer us to use your own supplies, please let us know.
You can book your cleaning services 24 hours a day on our booking page.

Yes, we offer a variety of additional services that you can add to your selected cleaning package.
You can find and select these extra services on our booking page. If you have any special instructions or specific requests, please let us know in the designated area provided during booking.

Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM to assist you. For your convenience, you can book a cleaning online 24/7 through our booking page.

• For 1–3-bedroom homes, we typically send one cleaner. In some cases, a team of two may be assigned.
• For 4+ bedroom homes, we usually send two cleaners, but recurring services may only require one.
• Need urgent cleaning? Contact us, and we’ll do our best to accommodate you.
  Book your cleaning 24/7 through our online booking page.

It’s completely up to you!

• Some clients prefer to be home during their cleaning, while others schedule appointments while they’re at work or away.
• If you won’t be home, simply provide a way for your cleaners to enter. They will respect your home, lock up after finishing, and follow any specific instructions you provide.

Absolutely! If you need to skip or reschedule, simply email us at [email protected] or call/text (365) 360-6122, and we’ll take care of it.

• Please provide at least 24 hours’ notice to avoid a $79 cancellation fee.

Our cleaners strive to provide exceptional service, but for safety, liability, and quality reasons, we do not offer:

• Washing dishes (we load dishwashers but do not put dishes away to avoid breakage)
• Cleaning homes under renovation (if construction, plumbing, or painting work is ongoing)
• Moving heavy or fragile items (e.g., appliances, furniture, delicate décor)
• Deep stain removal or steam cleaning carpets/floors
• Exterior window cleaning
• Excess pet hair removal from upholstery
• Cleaning inside dishwashers, washing machines, or light fixtures
• Removing strong odors (mold, smoke, pet waste)
• Post-construction cleanup (available by in-person quote only)
• Cleaning homes with insect or rodent infestations
  Book your cleaning 24/7 through our online booking page.

Booking a service that accurately reflects your home’s size ensures our cleaners are properly prepared and have enough time to clean thoroughly.

• Adding extra rooms upon arrival may result in incomplete cleaning and pricing adjustments.
• Pricing is based on the total number of bedrooms and bathrooms. If your home size changes, contact us to adjust your booking.
  Book your cleaning 24/7 through our online booking page.

No, we believe in flexibility and transparency! Durham Clean Co. does not require long-term contracts. We offer easy online booking with clear, upfront pricing—so you can choose the services you need, without any commitments.
Book your cleaning 24/7 through our online booking page.

At Durham Clean Co., we embrace a culture of excellence. Our cleaners are paid per job, not per hour, ensuring they are fairly compensated for their hard work. We believe in rewarding quality service and professionalism. By valuing our cleaners, we ensure they take pride in their work, delivering the best possible experience for our clients.

If you have any questions, concerns, or special requests, please do not communicate directly with your cleaner.

Instead, call or text our customer service team at (365) 360-6122 or email
[email protected].

This ensures that your request is properly documented and handled efficiently, keeping our entire team on the same page. Our cleaners are here to deliver great service, and we want to make sure your needs are addressed quickly and professionally for the best experience!

For full details on our policies, including booking, cancellations, and service guidelines, please review our Terms and Conditions.